1. Purpose/ Context
In the course of carrying out our activities, Artefact Heritage and Environment (ACN 144 973 526) (we, us or our), and our subsidiaries and related bodies corporate, will collect, store, use and disclose personal information. This policy governs how we manage this information.

2. Policy Statement
We are committed to the protection of your personal information and to compliance with Australian privacy law.

1. Personal information defined
Personal information is information or an opinion about an identified or reasonably identifiable individual, whether or not the information or opinion is true and whether or not the information is recorded in a material form.

2. Types of personal information we collect and hold
We collect and hold personal information about individuals for the provision of our services and purposes connected to those services.
Consistent with the provision of our services, the types of personal information we may collect and hold include individuals’ name, address, telephone number, email address.

3. How we collect and hold personal information
We may collect personal information directly from you in the course of providing our services, from our website and/or directly from you.
Personal information is held securely, is subject to various security protections and is held only for as long as the information remains relevant to the purpose for which it was collected.

4. Purposes for which we hold, use and disclose information
We will not use or disclose personal information for any secondary purpose, unless that secondary purpose is related to the primary purpose for which we have collected that information, and you would reasonably expect the disclosure in the circumstances, or unless you consent to that use or disclosure.
The purposes for which we hold, use and disclose information include:
(a) conducting our business, including processing and fulfilling orders, and contacting visitors to inform them of their order status,
(b) to communicate information about our products and services, or third-party products and services, where the recipient has consented to receive that information or where the communication is otherwise permitted by applicable Australian law; and
(c) for our internal administrative, research, planning, marketing and product development.

5. Anti-spam policy
Artefact Heritage Services Pty Limited does not send or authorise unsolicited commercial electronic messages advertising this website or our services.
We do not purchase email address lists or use harvested email addresses.
Employees, contractors, service providers, affiliates and other third parties acting on our behalf must not advertise artefact.net.au using unsolicited electronic messages.
Marketing communications are only sent where the recipient has consented, where consent can reasonably be inferred from an existing business relationship, or where otherwise permitted under the Australian Spam Act 2003.
Commercial electronic messages accurately identify the sender, include current contact details, and provide a clear, functional and no-cost unsubscribe method. Sender contact details and the unsubscribe facility remain functional for at least 30 days after the message is sent.
Unsubscribe requests are processed within 5 business days.
Suspected misuse of the artefact.net.au domain can be reported to ictadmin@artefact.net.au

We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate.  If you believe personal information we hold about you is not up to date or accurate, you may ask us to correct it.

You may ask us to provide you with details of the personal information we hold about you, and copies of that information.  We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.

If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Please direct all request for access and correction to office@artefact.net.au

We will not disclose personal information to overseas entities.

We will review and update this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how we collect, hold, store and use personal information.

If you consider a breach of the Privacy Act 1988 (Cth) has occurred, you may direct your query to our Privacy Officer at office@artefact.net.au and we will attempt to resolve your complaint.

If you do not consider our response satisfactory, you may contact the Australian Privacy Commissioner at its website www.oaic.gov.au or by telephone on 1300 363 992.